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World-Class Sales Processes & Methodologies – Insights into How to Achieve...
World-Class Sales Process What you will quickly learn in this blog article: The value and ROI of having a world-class sales process. The top 10 benefits to having a clearly articulated sales process...
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The Corporate Culture Top 5: Benefits, CxO Roadblocks, Myths, Trends, Best...
What you will learn in this blog article: What exactly is corporate culture – simple definition? The top 5 benefits of having an optimal corporate culture. The top 5 reasons CxOs put up roadblocks...
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The Top 10 Best Practices in the Development of Customer Experience (CX)...
Customer Experience (CX) is becoming a greater focus for many companies world-wide. WHY? The development of Customer Experience Excellence has been demonstrated to enable marketplace competitive...
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Best Practices in Customer Experience (CX) Measurement and Analytics
The following are the top 10 concepts you will learn in this blog article: What are the most common set of metrics used to measure customer experience quality and effectiveness. What these common...
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The Goals, Focus and Role of the Chief Customer Officer.
Wanted – Chief Customer Officer ! _ The above posting for a Chief Customer Officer has been seen in increasing numbers in the past 10 years. Why you might ask? The reason is simple in that many...
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Create Elated Customers for Life by Delivering Surprise & Delight Customer...
Surprise & Delight Customer Service The following is what you will learn by reading this blog: The main business capabilities for a company to possess to deliver superb and legendary customer...
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Company Market Leadership via ABC Alignment: Archetype, Brand, Customer
How a company’s primary Archetype drives an authentic brand and the delivery of exceptional customer service and customer experiences After being hired as a consultant and researching numerous...
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Introducing: The Quantifiable Customer Journey Map
The top 10 things you will learn by reading this blog article:1) What a customer journey map is and what it is used for.2) What a customer service map is and what it used for.3) The business benefits...
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Leverage Customers as the Chief Customer Officer (CCO) While Increasing...
How & why top companies are inverting their organization charts and putting their own customers in charge of customer operations while increasing Customer Diversity & Inclusion (D&I). How...
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Artificial Intelligence (AI) Powered Customer Service
Top 5 Topics Covered Current trends in the adoption of AI as applied to customer service.The business case for AI adoption in customer service.Common use cases for AI powered customer service...
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The IoT Revolution: Improving customer convenience & customer experience...
Topics covered in this blog:1) The simple definitions for the Internet of Things (IoT) and Telematics2) Illustration of IoT personal and business devices, uses3) IoT Trends4) IoT Growth in Spend and...
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Improving Customer Service and Customer Experience Through Robotic Process...
Robotic Process Automation (RPA) Illustration A. What is RPA, a simple definition.B. The customer experience and business benefits of RPA.C. RPA market growth/trends.D. RPA Use Cases & Examples of...
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INTRODUCING: THE CUSTOMER BILL OF RIGHTS
Covered in this blog article:A) The brand promiseB) Customer bill of rights definitionC) Why the customer bill of rights is needed and importantD) Company mantra, tagline, and brand promise examplesE)...
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